David Walker Bio and Resume

Gentlemen,

Over the past year I have been unemployed. During that time, my energy has been focused on Talk-It-Up, a not-for-profit organization. Talk-It-Up is an organization that I created to break the cycle of poverty that occurs in families where access to educational & social programs is limited.

As I continue to develop Talk-It-Up, I am looking for employment. I have an established, solid background in the financial sector and I am open to opportunities in the not-for-profit sector as well - ideally in the area of Human Resources.

Attached is a copy of my resume. I welcome any leads and contacts that you can provide.

Thank you

David Walker
718-614-7677

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David Walker
Founder and Chief Executive Officer of Talk-It-Up, Non-government Organization, United States

David Walker is the founder of Talk-It-Up, an organization that recognizes that individuals who experience poverty over generations often have limited access to available education and social resources which could propel them out of poverty. David has over 20 years experience in the financial services sector with a Fortune 100 international company. He combined his experience with a Master’s Degree in Organizational Management which provides him with extensive knowledge of the working dynamics of organizations from both an employer and employee perspective. This understanding is pivotal in his ability to encourage a vision and implement processes that support the organization’s strategic plan. David worked and served in different capacities, including as board member and chairman of a development committee, with several local NGO.

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DAVID WALKER

davidwalker2055@aol.com

539 Bainbridge Street, 1st Floor
Brooklyn, NY 11233
Home: (718) 919-4488
Mobile: (718) 614-7677

PROFILE
Operations manager with extensive experience in financial services industry. Broad ranging skill set includes people management, problem solving, analysis, and oral and written communication. Educational background in organizational management with expertise in streamlining processes.

EXPERIENCE
J.P. MORGAN CHASE & CO – New York, NY 1988 – 2008
Client Service Manager | Benefit Payments Services, 2005 – 2008
• Issued and managed over $10mm in pension payments each month, including monitoring and reconciling benefit payments, and converting new clients.
• Facilitated conversion and technology project meetings monitored and maintained project plans and assured accuracy of project timelines.
• Trained staff on methods of gathering relevant data from client inquiries, ultimately contributing both to increased problem resolution and prevention of other quandaries.
• Created and archived meeting minutes to keep track of work progress and avoid communication gaps.
• Coordinated smooth conversion of new and existing clients by parallel testing.
• Streamlined pension payment process and introduced new products and services.
• Identified areas to improve client satisfaction and efficiency, increased clients’ use of automated system, and trained clients on online benefits processing system.
• Ensured compliance with Federal, State and departmental guidelines, successfully saving several hundred thousand dollars in punitive fines.
• Maintained productive relationships with clients, to extent that clients were eager to recommend products and services.
• Developed and implemented procedures to improve benefit payments processes.
• Provided technical support to staff members and external clients on pension processing to maintain perpetual customer satisfaction.
• Trained new and existing clients in benefits payments system.
• Took initiative to facilitate resume writing and interviewing skills workshop to support employees’ transition away from line of business.
Benefits Payment Representative, 1994 – 2005
• Processed pension payments and reconciled discrepancies.
• Developed and implemented new procedures to improve efficiencies of check processing.
• Cross-trained new staff and shortened duration of on-boarding process, saving significant human resources.
• Improved morale of colleagues by creating and implementing incentive program for perfect attendance, gathered data to measure effectiveness of program, gave presentation to senior management and obtained buy-in to produce project.
• Served as Total Quality Management Team Leader and:
o Identified key processing errors and introduced solutions to reduce errors.
o Maintained team cohesiveness by identifying team members’ skill sets and delegating responsibilities accordingly.
• Encouraged team members to achieve high performance and gathered data to support findings.

EDUCATION
UNIVERSITY OF PHOENIX 2005
Master of Arts in organizational management.

CITY COLLEGE, City University of New York – New York 1987
Bachelor of Arts in management and administration.

SKILLS
• Strong group presentation and oral communication skills.
• Demonstrated leadership abilities.
• Expertise in employee and client training.
• Exceptional organizational skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.